Refund Policy

You can request a full refund within 60 days of paying. You do not have to explain yourself, and there is no form.

Send a message on WhatsApp saying you would like a refund. Include the email address or username the account was set up under and we will find it quickly.

In these cases the money goes back on its own:

• The account was not activated within the promised time after payment.
• The same order was charged twice.
• A question confirming your payment went unanswered for more than 7 days.
• The amount paid was under the order and the difference was not settled within 7 days.

• More than 60 days have passed since the purchase.

Approved refunds go back to the payment method used for the order, usually the same day. When it shows on your statement is up to your bank, normally two to five working days.

If you paid with a prepaid voucher a Paysafecard for example, that route cannot take money back. Send us a PayPal or Skrill account instead and the refund goes there.

This policy sits alongside your rights as a consumer, it does not replace them. Where the law where you live gives you a longer or stronger right to a refund, that law applies.